Benito Arruñada - Universitat Pompeu Fabra
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Training in Economics is useful for analytical positions but it can be detrimental for managers because it often interferes with innate social abilites.
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The Nature of Service Industries as a Constraint on their Efficiency

 
Arruñada, Benito (1986), “The Nature of Service Industries as a Constraint on their Efficiency,” Esic-Market, 67-84.
 
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